Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help. Contact@vitanity.care
General
How does Vitanity ensure exceptional product safety and quality?
How does Vitanity ensure exceptional product safety and quality?
Vitanity is committed to providing high-quality dietary supplements manufactured in GMP and FDA-certified facilities. All batches are rigorously tested by third-party labs to ensure safety and purity. Every ingredient is carefully selected and free from synthetic additives or artificial polymers.
Can I take all Vitanity supplements every day?
Can I take all Vitanity supplements every day?
Some products can be taken daily and may be included in your daily routine. For specific combinations of products, please reach out to us for further support!
Are Vitanity supplements gluten-free?
Are Vitanity supplements gluten-free?
Yes! We are proud to say that all Vitanity supplements are made in an allergen-free facility and are gluten-free.
Is there any gelatin in Vitanity supplements?
Is there any gelatin in Vitanity supplements?
No! Unlike other supplements on the market, Vitanity supplements do NOT contain gelatin, which is an animal by-product.
Are Vitanity supplements vegan?
Are Vitanity supplements vegan?
Yes! Our Vitanity supplements do not contain any gelatin or animal-derived ingredients, making them suitable for vegan diets.
Are Vitanity supplements vegetarian?
Are Vitanity supplements vegetarian?
Yes! Our Vitanity supplements do not contain any gelatin or animal-derived ingredients, making them vegetarian-friendly.
Where are Vitanity supplements made?
Where are Vitanity supplements made?
We are proud to say that our Vitanity supplements are manufactured in the USA, in a state-of-the-art, cGMP certified facility. Select ingredients are thoughtfully sourced from around the world.
Where can I buy Vitanity supplements?
Where can I buy Vitanity supplements?
Vitanity supplements are available on our website at www.vitanity.com – click here to see our packages and prices. Vitanity products are also available at select retailers. Please contact contact@vitanity.care for more information about our current retail partners.
Shipping & Returns
Where do you ship to?
Where do you ship to?
We currently ship worldwide! If you do not see your country listed during checkout, please contact us at contact@vitanity.care for assistance.
How much is shipping? Or is shipping free to all countries?
How much is shipping? Or is shipping free to all countries?
We are pleased to offer FREE shipping worldwide, including taxes and duties for all our International and Canadian orders. If you have any questions, please reach out to contact@vitanity.care.
Can I track my package?
Can I track my package?
We will send a shipping confirmation email once your product is on its way, and it will include a tracking link to track your package.
When will my order ship?
When will my order ship?
Orders are usually fulfilled within 2–3 business days.
How long will it take to get my package?
How long will it take to get my package?
Once shipped, USA shipments can take 3–5 business days, and worldwide shipments can take up to 15–20 business days. Due to the current situation, carriers may experience delays with their transit times.
What is your return policy?
What is your return policy?
We think that you're going to love our products, but in case you don't, we offer a 30-day money-back guarantee on unopened bottles. Please contact our support team at contact@vitanity.care within 30 days of receiving your order for instructions. Customers are responsible for paying the shipping cost to send back returning products.
Programs
Do you offer a subscription service?
Do you offer a subscription service?
Yes, we do!
How do I modify my subscription?
How do I modify my subscription?
You can modify your subscription in your Customer Portal. You may access your Customer Portal in two ways:
Clicking the unique Customer Portal link sent to you in your Subscription Activation email, or Logging into your customer account.
Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu to make any modifications.
When can I cancel my subscription?
When can I cancel my subscription?
You can edit, delay, or cancel your subscription at any time, but if you want this change to take effect before your next shipment leaves, you need to let us know within 24 hours before your next shipment is sent by logging into your account page.
Do you have a brand ambassador program?
Do you have a brand ambassador program?
We do! Please contact us at contact@vitanity.care if you love our Vitanity products and want to become part of the Vitanity extended family!
Do we have a wholesale program?
Do we have a wholesale program?
Vitanity is always looking for great distributor partnerships with people like yourself! Please contact us at contact@vitanity.care and one of our specialists will be in touch with you.
Payment
What method of payment do you accept?
What method of payment do you accept?
We currently accept all of the main credit cards—Visa, Mastercard and Amex. We also accept PayPal.
Is my credit card information secure?
Is my credit card information secure?
Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.
What if I want to cancel my order after I have already placed?
What if I want to cancel my order after I have already placed?
Please reach out to our customer care team for any order inquiries.